Office Policy FAQ

Is my insurance accepted at your office?

We accept all types of insurance at Alaska Breast Care and Surgery. We are contracted with Medicare and Medicaid, BCHC, in network with Blue Cross Blue Shied and Blue Cross Federal, Aetna, and Multiplan. 

What if I don't have health insurance?

We are happy to see self-pay patients, but you may have some other options for insurance coverage that you were not aware of. We encourage self-pay patients to contact Breast and Cervical Health Check (BCHC) to see if they are eligible for coverage. They can be reached at 907-269-8069. We also work with Project Access on a case-by-case basis. To see if you are eligible for Project Access, please call 907-734-6600. If you are not eligible for either insurance, we are more than happy to work out a payment plan with you.

What will I have to pay at my appointment?

That depends entirely on your appointment and what is performed. Plan to pay 20% of your visit, which is due at the time of service. If you have yet to meet your deductible, plan to pay in full until that has been met.

What will happen during my appointment?

At your initial consultation with Dr. Sandford, she will sit with you for as long as it takes to perform a physical breast exam, formulate a plan of care, set up any appointments you may need at other offices, and answer any questions you may have. The appointment itself usually takes about an hour, but plan to be here early so that our receptionist can process your new patient paperwork.

How do I prepare for a visit at your office?

    Fill out our new patient forms. Please make sure to fill it out as completely and as detailed as possible.

    Contact your referring provider, if you have one, to make sure that they know you’ve been scheduled at our office so that they can send your medical records over.

    Write down any questions you may have for Dr. Sandford- some things can slip your mind once you sit down and get started with your appointment. Sometimes, it helps to bring a friend or family member with you to your appointment.

    Make sure to arrive 15-20 minutes before your scheduled appointment with your completed paperwork, photo ID and insurance card in hand.

How can I get a copy of my medical records?

We mail each patient with a copy of his or her visit note once that has been completed. Should you require any more copies, or would like an additional copy of your complete record, just let our office know and we would be more than happy to provide that.

Who do I call if I have a billing question?

Feel free to call our office manager, Ashley, with any questions you may have about your bill. She will either answer the question for you or put you in contact with our billing specialist, Sharon.